Refund Policy
At Lover Puzzle, we are committed to providing exceptional services and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our refund policy outlines the terms and conditions under which refunds may be granted.
1. Eligibility for Refunds
Refunds are only applicable under the following circumstances:
- Account Services: If the service purchased cannot be delivered as agreed due to unforeseen circumstances on our end.
- Content Services: Refunds may be issued only if:
- A significant error is made in delivering your content.
- The project was canceled before any work commenced.
- Advertising Services: Refunds are applicable if the agreed advertising campaign cannot be executed due to a fault on our part.
2. Refund Request Process
To request a refund, please follow these steps:
- Contact our customer support team at [Your Support Email] or [Phone Number].
- Provide the following details:
- Your name and contact information.
- Order ID or reference number.
- A detailed explanation of the issue or reason for the refund request.
Our team will review your request and respond within 5–7 business days.
3. Non-Refundable Services
The following services are non-refundable:
- Completed content creation work (unless there is a major error as defined above).
- Partially executed advertising campaigns.
- Any service canceled after the agreed-upon start date.
4. Refund Timeline
If your refund request is approved, the refund will be processed as follows:
- Refunds will be issued via the original payment method used during the purchase.
- Processing times may vary depending on your payment provider but typically take 7–14 business days.
5. Exceptions
No refunds will be granted in cases where:
- The client fails to provide the necessary materials or feedback for the service.
- The delay or issue is due to circumstances beyond our control (e.g., technical issues with third-party platforms).
6. Modifications to This Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page and will take effect immediately. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to contact us:
- Email: [Your Support Email]
- Phone: [Your Phone Number]
- Address: [Your Business Address]
We appreciate your understanding and look forward to serving you better!